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Shipping policy

Emigh Jewelry Co.
2085 Mackenzie Way, Suite #500
Cranberry Twp, PA 16066

Order Processing

All orders are carefully prepared and processed, with timelines varying based on the complexity of the piece and availability of materials.

Please note:
  • Custom, made-to-order, or altered pieces may require additional production time prior to shipment. 
  •  Estimated production timelines will be communicated at the time of purchase. 
Shipping Methods & Delivery Times

We offer secure, fully insured shipping options within the United States:
  • Complimentary Standard Shipping (2–5 business days)
  • Expedited Shipping (2-Day or Overnight) – Available at checkout for an additional fee 
Delivery timeframes begin once your order has shipped and do not include processing or production time.

Shipping Security & Insurance

Due to the value of fine jewelry:
  •  All shipments are fully insured during transit 
  •  Orders may require an adult signature upon delivery
  •  High-value packages are shipped using secure carriers such as USPS, UPS, or FedEx 
These practices are standard across fine jewelry retailers to ensure safe delivery .

Tracking Your Order

Once your order has shipped, you will receive a confirmation with tracking information so you can monitor your delivery in real time.

Shipping Address Requirements
  •  Please ensure your shipping address is accurate at checkout 
  •  We are unable to redirect packages once they have been shipped 
  •  For security reasons, we recommend shipping to a residential or business address where someone can sign for the package
Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Emigh Jewelry Co. is not responsible for lost or stolen items.

If your package is missing:
  •  Check with neighbors or your delivery location 
  •  Contact the shipping carrier directly to file a claim 
  •  Reach out to our team and we will assist where possible 
International Shipping

Please reach out to our team directly to inquire about international shipping availability and rates.

Shipping Delays

While we work hard to meet all delivery timelines, Emigh Jewelry Co. is not responsible for delays caused by:
  •  Carriers (USPS, UPS, FedEx) 
  •  Weather or natural events 
  •  Incorrect shipping information 
Questions

If you have any questions about your shipment, please contact us directly. We’re happy to help ensure your piece arrives safely and on time.
Phone: (724) 282-2004
Email: sale@emighjewelry.com