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Refund policy

Emigh Jewelry Co.
2085 Mackenzie Way, Suite #500
Cranberry Twp, PA 16066

Our Commitment

At Emigh Jewelry Co., we stand behind the quality and craftsmanship of every piece we offer. If for any reason you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

We accept returns on eligible items within 30 days of delivery.

To qualify for a return:
  •  The item must be unworn and in original condition
  •  All original packaging, documentation, and certificates must be included 
  •  The item must not show signs of wear, resizing, or damage 
Non-Returnable Items

The following items are final sale and not eligible for return:
  •  Custom-designed or personalized jewelry 
  •  Engraved items 
  •  Resized rings or altered pieces 
  •  Special orders or made-to-order items 
  •  Items marked as final sale 
This is standard across fine jewelry retailers due to the personalized nature of these pieces.

Return Process

To initiate a return:
  1.  Contact our team within 30 days of delivery 
  2.  Once approved, you will receive return instructions 
  3.  Securely package your item and ship it back using a trackable and insured method
Please note:
  •  Return shipping costs are the responsibility of the customer unless the item is defective or incorrect 
  •  Emigh Jewelry Co. is not responsible for items lost or damaged during return transit 
Inspection & Refunds

Once your return is received:
  •  The item will be inspected to ensure it meets return criteria 
  •  Approved returns will be processed within 5–7 business days
Refunds will be issued to the original form of payment.

Exchanges

We are happy to offer exchanges on eligible items within the 30-day return window.

If you would like to exchange your purchase, please contact us and we will assist you in selecting a new piece.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong piece:
  •  Please contact us within 48 hours of delivery
  •  We will work quickly to resolve the issue at no additional cost to you 
Gift Returns

Items received as gifts may be eligible for store credit, provided they meet our return requirements.

Repairs & Warranty

Jewelry naturally experiences wear over time. We offer repair services and can assist with maintenance to keep your piece looking its best. Please contact us for more information.

Questions

If you have any questions about returns or exchanges, our team is here to help guide you through the process.